Customer Service Representative

Company Overview

Silver Goose 8 International Inc. (SG8) is an online gaming software company founded in 2006 and licensed by the Philippine Amusement and Gaming Corporation (PAGCOR). The company specializes in online casino, poker, keno, lottery, and sports betting.

Job Title

Customer Service Representative (CSR)

Compensation

Starting Monthly Salary: PHP 20,000 and above.
Potential Salary: PHP 41,840.57 with Night Differential + OT Pay.

Key Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms.
• Assist in resolving player issues promptly and professionally.
• Coordinate with internal teams for fast and accurate problem resolution.
• Provide top-tier service in both English and Filipino.
• Monitor and help meet team KPIs and service level standards.
• Extract reports and perform simple data analysis to support decision‑making. ...