Customer Service Representative

On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time

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Job Description

Logistics Customer Service Representative

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipments and logistics concerns
• Handle customer inquiries related to booking, shipment status, delivery schedules, and documentation
• Coordinate with operations, dispatch, warehouse, and port teams to ensure smooth shipment flow
• Monitor and track inbound and outbound shipments and provide timely updates to customers
• Resolve customer issues, delays, and complaints professionally and efficiently
• Prepare, update, and maintain shipment records, reports, and customer files
• Ensure accuracy of documents such as delivery receipts, invoices, and shipment details
• Follow company SOPs, service standards, and safety policies
• Maintain a high level of custom...