Customer Service Representative

Job Title: Customer Service Representative – Inbound Support (ANZ Payments & POS) Level 1

About the Company

We are a leading electronic payments company serving customers across Australia and New Zealand, specializing in prepaid products, alternative payment solutions (Alipay+, WeChat Pay, China UnionPay), BNPL offerings, digital gift cards, and products in gaming, software, and transport. Our mission is to simplify and secure payment experiences across the region.

Role Overview

As a Level 1 Call Center Agent, you will be the first point of contact for AU/NZ customers reaching out via inbound calls, email, and chat. You’ll provide expert support across our suite of payment products and services, including troubleshooting POS terminals, handling credit enquiries, coordinating swap-outs for faulty devices, and managing account administration tasks such as updates, resets, and access...