Customer Service Representative

Customer Service Representative
Location: One Ayala, Makati
Set-up and Schedule: Onsite; 11pm to 8am
Start Date: February 9, 2026

Job Description:

The Customer Support Representative I provides exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees. It involves promptly responding to and effectively resolving phone inquiries concerning benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management (PBM) processes. The position operates under general supervision, following instructions, work process guidelines, policies & procedures, and leveraging company knowledge/experience to fulfill job duties. Supervision levels vary from close to moderate depending on demonstrated skill and performance levels outlined for the role. Additionally, this position is part of a two-level career path with progression opportunities detailed in the...