Customer Service Representative

Description We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail.

Responsibilities:
• Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up.
• Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution.
• Track newly released parts and confirm correct usage or application information...