Customer Service Representative

At Kezber, we have been recognized for nearly 30 years for our innovative IT solutions and our people-focused culture. We are looking for a motivated and organized Corporate Customer Service Representative, ready to support our Account Managers and play a key role in client satisfaction and retention. The selected candidate will hold an important position, supporting our growth while ensuring an exceptional customer experience.

Job description

In this Corporate Customer Service Representative role, reporting to the Sales Department, you will be responsible for:

• Serve as the primary point of contact for assigned clients (200–300 accounts).
• Respond to client inquiries, ensure proactive follow-ups, and deliver a high-quality service experience.
• Manage and qualify incoming requests, directing them to the appropriate internal resources (sales, technical, administration).
• Provide administrative support to Account Managers (CRM...