Customer Service Representative

Overview:
Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.
Key Responsibilities:
Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
Maintain a positive, empathetic, and professional attitude toward customers at all times
Process ...