Job Description
Customer Service RepresentativePosition Summary
We are seeking a detail-oriented Customer Service Representative to support customers through phone, email, and online chat while managing order processing activities. This role is responsible for order entry, order management, purchase order processing, customer communications, and resolving order-related inquiries.
Responsibilities
+ Support customers via telephone, email, and online chat regarding order placement, order status, tracking, and product information.
+ Accurately process customer orders and transactions within the order management system.
+ Provide prompt and accurate responses to customer inquiries regarding orders, pricing, shipping, and product availability.
+ Review and release assigned order holds while ensuring compliance with established procedures.
+ Assist customers with terms and conditions, item specifications, and general order-related requests.
+ Ident...
We are seeking a detail-oriented Customer Service Representative to support customers through phone, email, and online chat while managing order processing activities. This role is responsible for order entry, order management, purchase order processing, customer communications, and resolving order-related inquiries.
Responsibilities
+ Support customers via telephone, email, and online chat regarding order placement, order status, tracking, and product information.
+ Accurately process customer orders and transactions within the order management system.
+ Provide prompt and accurate responses to customer inquiries regarding orders, pricing, shipping, and product availability.
+ Review and release assigned order holds while ensuring compliance with established procedures.
+ Assist customers with terms and conditions, item specifications, and general order-related requests.
+ Ident...
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