Job Description
Customer Experience Agent / Customer Service Representative
Location: Louisville, KY (On-Site)
Job Type: Contract (7 Months)
Pay Rate: $20.00/hour
Schedule: Full-Time
About the Opportunity
We are seeking a customer-focused Customer Experience Agent to join a high-performing contact center team in Louisville, KY. This position is ideal for individuals with strong customer service skills who enjoy helping customers, solving problems, and working in a fast-paced environment.
This role supports both business clients and consumers by providing account assistance, product information, and program support. Agents will primarily handle inbound calls, while also assisting through chat and email channels and participating in occasional outbound customer outreach.
Key Responsibilities
+ Answer inbound customer calls and provide exceptional service
+ Assist customers with account information and program inquiries
+ Handle approximately 50+ inbound...
Location: Louisville, KY (On-Site)
Job Type: Contract (7 Months)
Pay Rate: $20.00/hour
Schedule: Full-Time
About the Opportunity
We are seeking a customer-focused Customer Experience Agent to join a high-performing contact center team in Louisville, KY. This position is ideal for individuals with strong customer service skills who enjoy helping customers, solving problems, and working in a fast-paced environment.
This role supports both business clients and consumers by providing account assistance, product information, and program support. Agents will primarily handle inbound calls, while also assisting through chat and email channels and participating in occasional outbound customer outreach.
Key Responsibilities
+ Answer inbound customer calls and provide exceptional service
+ Assist customers with account information and program inquiries
+ Handle approximately 50+ inbound...
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