Customer Service Representative

Description We are looking for a Customer Service Representative to support residents and customers with prompt, courteous assistance for a manufacturing-related client in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and can resolve questions effectively across phone and email interactions. The person in this role will help address program-related inquiries, document customer interactions accurately, and ensure payment-related support is handled with care and attention to detail.

Responsibilities:
• Respond to incoming calls efficiently while maintaining a respectful, detail-focused, and service-focused approach.
• Investigate customer questions related to photo enforcement programs and provide clear, accurate information to support resolution.
• Record detailed summaries of customer interactions and outcomes in the appropriate system each day to maintain accurate account history.
• Alert lea...