Job Description
Job Title: Level 1 Support Team Member
Location:
Department: Customer Support / Technical Support
Reports To: Support Team Lead / Support Manager
Job Type: Full-Time
Position Summary
We are seeking a detail-oriented and customer-focused Level 1 Support Team Member to be the first point of contact for our users. You will assist customers with basic technical issues, respond to general product questions, and escalate more complex issues to higher-tier support or engineering as needed.
Key Responsibilities
Respond to customer inquiries in a professional and timely manner.
Provide first-level support by identifying and resolving common technical problems or usage questions such as:
Password resets
Installation guidance
Software navigation help
Known issues and FAQs
Document and track support tickets using the company ticketing system.
Follow troubleshooting guides and standard operating procedures to resolve issues.
Escalate u...
Location:
Department: Customer Support / Technical Support
Reports To: Support Team Lead / Support Manager
Job Type: Full-Time
Position Summary
We are seeking a detail-oriented and customer-focused Level 1 Support Team Member to be the first point of contact for our users. You will assist customers with basic technical issues, respond to general product questions, and escalate more complex issues to higher-tier support or engineering as needed.
Key Responsibilities
Respond to customer inquiries in a professional and timely manner.
Provide first-level support by identifying and resolving common technical problems or usage questions such as:
Password resets
Installation guidance
Software navigation help
Known issues and FAQs
Document and track support tickets using the company ticketing system.
Follow troubleshooting guides and standard operating procedures to resolve issues.
Escalate u...
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