Customer Service Representative

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as
Customer Service Representatives (Mandarin-speaking) WORK FROM HOM
E. In this role, you will be the first point of contact for our customers, delivering exceptional service through
email, live chat, and phone call
s. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

Client: American E-commerce Project

Position: Customer Service Specialist (Mandarin Speaking)

Location: Work From Home (until March 2026, tentative) — required to report to Johor office thereafter, with additional allowance provided Please note that the date to return to office in Johor is not confirm yet

Job Scope: Customer service support via live chat, inbound calls, and email

Working Hours: 9:00 AM – 8:00 PM, 5 working days per week, monthly rotational shifts the rotational is rotate within 9am to 8PM, total 9 hour 3...