Customer Service Representative

Location: Kuala Lumpur G tower

Position: Customer Service

Language: Thai

Candidate needs to relocate Malaysia

• Assists customers across multiple channels.
• Attracts potential customers by answering product & service questions; suggests information
• about products & services.
• Follows up on pending /overdue payments.
• Handles enquiries and provides timely responses.
• Handles requests and activates subscriptions.
• Handles communication distribution requirements.
• Maintains customer records by updating CRM.
• Supports Business Continuity Plan requirements.
• Updates job knowledge by attending training & educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
• Identifies and escalates improvement opportunities.
• Tracks self-performance and acts responsibly towards the achievement of the overall t...