Customer Service Representative

As a Non-Voice Customer Service Representative, you will be responsible for providing prompt, accurate, and professional support to customers via real-time online chat platforms. You will contribute to a positive customer journey by addressing inquiries efficiently and ensuring consistent service quality.

Key Responsibilities:

1. Handle customer inquiries through live text-based platforms with clear, courteous, and professional communication.
2. Record customer concerns, solutions provided, and case progress accurately to ensure proper documentation and follow-up.
3. Guide customers in using the company's systems by offering clear, precise, and user-friendly instructions.
4. Build strong product and service knowledge to effectively resolve issues, propose suitable solutions, and provide helpful recommendations.
5. Support tasks assigned by supervisors and assist with departmental duties and other ad hoc responsibilities when required.