Customer Service Representative

Key Responsibilities

• Handle inbound hotline calls and customer inquiries in
  Mandarin
• Respond to Wechat messages and emails professionally
• Log complaints, requests, and feedback accurately in the system
• Coordinate with internal teams (operations, maintenance, or technical) to resolve issues
• Escalate urgent or complex cases to supervisors
• Maintain proper documentation and generate daily reports
• Deliver excellent customer service and maintain positive customer relationships

Requirements

• Fluent in
  Mandarin
  (mandatory), Bahasa Malaysia and/or English is a plus
• Minimum
  SPM / Diploma
  or equivalent
• Previous experience in
  customer service, call center, or hotline support
  preferred
• Basic computer skills (MS Office, CRM, email)
• Patient, polite, and able to handle difficult customers
• Able to work at
  Serendah Industrial Park