Customer Service Representative

Were Hiring: Customer Loans Solutions Mortgage Associate (6-Month Contract) Location: Kilkenny |Organisation: Bank of Ireland (via CPL) Onsite, Monday- Friday 09:00- 17:00 Are you detail-oriented, customer-focused, and interested in building experience within the banking and mortgage sector? We are currently seeking aMortgage Associate to join theCustomer Loan Solutions (CLS) team, supporting customers experiencing mortgage payment difficulties and helping deliver sustainable solutions. Key Responsibilities Provide administrative and operational support to Customer Loan Solutions teams Maintain accurate customer records, documentation, and case administration Support reporting, tracking, and oversight activities to meet regulatory and governance requirements Engage with customers through inbound and outbound calls when required, delivering clear and empathetic service Collaborate with internal teams to ensure efficient case management and positive customer outcomes Key Requirements Str...