Customer service representative

Customer Service Representative – Aftermarket – Screening Solutions (Sandvik Rock Processing Solutions, Sales Area Africa)

Overview

This position provides quality and efficient customer service to internal and external customers, answering phone and e‑mail requests, processing sales orders, and resolving inquiries with enthusiasm and a team‑oriented approach.

Responsibilities Provide quality customer service, including interacting with customers, answering inquiries, and effectively handling complaints. Act as the primary contact for external and internal customers to process, enter, maintain, and provide status of all standard and special orders. Quote standard items as requested and provide basic technical support or refer to technical sales support. Maintain communication with external sales personnel and managers regarding customer‑sensitive issues. Meet departmental KPI targets and resolve discrepancies in quotes or purchase orders. Process routine, quality, and ...