Customer Service Representative

Fulcrum is Hiring
– Customer Service Representative (Local & International Shipping)
Location:
Ellander road, Railway Quarters, City Railway Colony, Karachi

Job-type:
Onsite

Shift:
Morning

Timings :
9 to 5

Days
: Monday to Friday

Key Responsibilities

• Respond to customer inquiries and provide detailed information on freight forwarding services
• Handle and resolve customer complaints in a professional and timely manner
• Coordinate with operations and logistics teams to ensure smooth and timely shipment delivery
• Keep customers informed about shipment status and delivery schedule changes
• Maintain accurate customer records and regularly update the CRM system
• Liaise with international agents to ensure service consistency

Requirements

• Minimum education: Graduate
• Prior experience in customer service within Shipping / Freight Forwarding (Preferred)...