Customer Service Representative

Hiring:

Customer Service Representative 

(Digital Healthcare – US Campaign)

Prime Respond is expanding We are looking for professional, tech-savvy, and empathetic individuals to join our team at our Roshan Trade Center office. You will be supporting a major US-based digital healthcare platform, ensuring patients and providers receive world-class assistance.

The Role at a Glance

• Multi-Channel Support: Provide high-quality assistance via live chat and email.

• Technical Troubleshooting: Resolve platform navigation and virtual visit connectivity issues.

• Care Coordination: Manage scheduling, insurance verification, and clinical coordination.

• Data Security: Handle sensitive information with strict adherence to HIPAA standards.

• Documentation: Maintain accurate records in CRM systems (Zoho, Zendesk, or Salesforce).

Candidate Requirements

• Experience: 1–2 years of proven CSR experi...