Customer Service Representative

Hiring Customer Issue Resolution Executive - Afternoon Shift - Nazimabad Khi

Client company introduction:

Hiring for top E-Commerce Fashion Brand.

Job Role: Customer Issue Resolution Executive

We are looking for a responsible and proactive Customer Issue Resolution Executive to handle and resolve customer concerns by closely coordinating with suppliers. The ideal candidate must be detail-oriented, solution-focused, and able to communicate effectively with both customers and vendors.

Key Responsibilities:

* Respond to customer complaints and queries in a timely and professional manner

* Coordinate with suppliers to resolve issues related to orders, delays, damages, or product quality

* Follow up regularly with suppliers to ensure quick resolution

* Provide clear updates to customers regarding their concerns

* Maintain proper records of complaints and resolutions

* Ensure customer satisfaction while protectin...