Customer Service Representative

Propstar Technologies
is looking for a customer-focused and fluent English-speaking
Customer Service Representative
to join our onsite team. This role is ideal for individuals who enjoy assisting international clients and delivering high-quality service in a fast-paced environment.

Role Overview

You will manage customer interactions, resolve inquiries, and ensure a positive client experience while meeting service standards.

Responsibilities

• Handle inbound and outbound calls with international customers
• Respond to inquiries via phone, email, and chat
• Resolve complaints professionally and efficiently
• Provide accurate information about company services
• Maintain records of interactions in CRM systems
• Follow up to ensure issue resolution
• Coordinate with internal teams when necessary
• Meet performance and quality benchmarks

Requirements

• Excellent spoken and wri...