Customer Service Representative

Job Summary
ibex, on behalf of its Global client, is seeking a Customer Service Representative for a night-shift role. This is a client-facing position responsible for delivering a premium customer experience through inbound call management. Shift timings are 7:00 PM – 4:00 AM or 8:00 PM – 5:00 AM, with rotational days off.
Key Responsibilities
Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
Resolve customer inquiries and issues promptly while maintaining excellent service standards.
Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
Build positive relationships by understanding customer needs and offering appropriate solutions.
Maintain composure and professionalism while handling complex or sensitive customer interactions.
Uphold the client's brand reputation by consistently delivering exceptional service.
Adapt smoothly to night-...