Job Description

Roles

Communicate with current and potential customer via call, email and online chat. (inbound & Outbound)

Responsibilities

  • Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
  • Troubleshooting tech problems
  • Processing orders and transactions
  • Answering questions about a company's products or services Developing and documenting knowledge into helpful content

Qualifications & Skills

Experience: Minimum 1-3yrs years of experience is required in international Blended Process.

  • Undergraduate engineering degree in Mechanical/Automobile/Electronics is must.
  • Comfotability to work in Night Shift.
  • Prior experience working in call centers or MNC's as a customer service agent.
  • Proficiency with basic computer applications, such as Microsoft W...

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