Customer Service Representative (International Voice)

Walk In Date- 27 Feb 2026

Walk In Time- 2:00 PM - 6:00 PM

Walk In Venue-TELUS Digital, 6th Floor, Tower-B, Building No.2, Infospace Limited IT/ITES SEZ, Sector-21, Gurugram, Haryana 122016.

Role & responsibilitie

• sRespond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility
• .Assist US-based members and providers with accurate and timely information
• .Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows
• .Accurately document customer interactions and transactions in the system
• .Ensure HIPAA compliance and protect patient privacy at all times
• .Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT)
• .Collaborate with internal teams for escalation resolution and process improvement
• .Help guide and educate customers about th...