Customer Service Representative

Job Summary

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

Key Responsibilities

1. Customer Interaction

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide detailed and accurate information about company products, services, and policies.
• Handle a high volume of interactions while maintaining professionalism and a positive attitude.

1. Issue Resolution

• Troubleshoot and resolve customer complaints or issues effectively.