Customer Service Representative

🚀 We’re Hiring | Customer Service Representative

🏢 Satv Ancient Superfoods Pvt. Ltd.

📍 Location: Gurgaon

Are you a dynamic leader with strong customer handling skills and experience in managing telecalling teams?

Satv Ancient Superfoods Pvt. Ltd. is looking for a passionate Telecalling Manager – Customer Care to lead our team and drive performance excellence.

🎯 Key Responsibilities:

✔ Lead & manage telecalling/customer care team

✔ Achieve daily/monthly performance targets

✔ Monitor KPIs – CSAT, Conversion Rate, AHT, FCR

✔ Handle escalations & enhance customer satisfaction

✔ Conduct training & performance reviews

✔ Prepare MIS reports & analyze team performance

👩‍💼 Eligibility Criteria:

🔹 3–6 years of experience in telecalling/customer care

🔹 Minimum 1–2 years of team handling experience

🔹 Strong leadership...