Job Description

Job Description

We're Hiring: Customer Service Representative

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We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.

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If you're a graduate withexcellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!

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Overall Purpose of the Job

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  • Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
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  • Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
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  • Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
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  • Strive to achieve SLA targets and business outcome indicators defined by the client.
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Job Responsibilities / Authorities

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  • Receive inbound calls, emails, and chats, and ensure th...

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