Customer Service Representative

Role Overview

We're hiring a friendly, detail-oriented Customer Service Representative (CSR) to support customers across chat, email, and phone in a remote-first setup. You'll be the frontline voice of the company—resolving issues, answering questions, and ensuring a smooth customer experience. The ideal candidate is empathetic, quick to learn new tools, and comfortable supporting global customers.

Key Responsibilities

1. Customer Support (Omnichannel)

• Handle inbound customer queries via chat, email, and voice.
• Provide accurate information about products, services, pricing, and policies.
• Resolve complaints with professionalism and empathy; escalate when needed.
• Maintain high CSAT, NPS, and First Contact Resolution (FCR).

2. Ticketing & CRM Management

• Create, update, and resolve tickets in CRM/helpdesk tools (Zendesk, Freshdesk, Salesf...