Customer Service Representative

We are seeking 2 Customer Service Representatives for a temp-to-hire, fully onsite contract role at an industrial distribution operation in Houston, TX.

**Role Overview**

The CSR is the primary point of contact for assigned customers — handling orders, quotes, tracking, returns, and account management. This role collaborates with internal sales, operations, and warehouse teams and may occasionally enter the plant area to coordinate with associates. ERP training is provided. Remote work is NOT an option.

**Key Responsibilities**

- Build and maintain sustainable customer relationships; handle account inquiries

- Generate product quotes and purchase orders; verify and process order changes

- Resolve customer order issues; communicate with vendors on product quality and timeliness

- Research vendors for non-stock item quotes

- Coordinate with internal teams (sales, ops, warehouse) to service client requests

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