Job Description
Description
Serve as the primary point of contact for owner inquiries via phone, email, and digital channels Research and resolve a wide range of inquiries including: Ownership and title questions Revenue and payment inquiries Tax documentation (1099s, W-9s) Property and well-related issues Accurately document all interactions within the case management system, ensuring full visibility and traceability Proactively follow up on open or unresolved cases to ensure timely resolution Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues Identify and escalate systemic issues, recurring inquiries, and process breakdowns Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions The Owner Relations call center department takes around 120-150 calls per day. Each agent will handle 25-30 calls...
Serve as the primary point of contact for owner inquiries via phone, email, and digital channels Research and resolve a wide range of inquiries including: Ownership and title questions Revenue and payment inquiries Tax documentation (1099s, W-9s) Property and well-related issues Accurately document all interactions within the case management system, ensuring full visibility and traceability Proactively follow up on open or unresolved cases to ensure timely resolution Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues Identify and escalate systemic issues, recurring inquiries, and process breakdowns Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions The Owner Relations call center department takes around 120-150 calls per day. Each agent will handle 25-30 calls...
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