Job Description
Job Title: Customer Service RepresentativeJob Description
This fully onsite Customer Service Representative role supports both customers and a team of Field Service Engineers, playing a key role in daily operations and ensuring a consistently high level of service. You will manage client communications, coordinate logistics, and provide administrative support that helps keep field operations running smoothly within a collaborative, growth-oriented team.
Responsibilities
+ Serve as a primary point of contact for customers, delivering prompt, professional, and courteous support.
+ Support Field Service Engineers by coordinating schedules, communicating updates, and ensuring they have accurate information for their assignments.
+ Handle client-facing communications, including responding to inquiries, resolving issues, and providing status updates.
+ Use SAP to enter, update, and maintain customer and service-related data accurately and efficiently...
This fully onsite Customer Service Representative role supports both customers and a team of Field Service Engineers, playing a key role in daily operations and ensuring a consistently high level of service. You will manage client communications, coordinate logistics, and provide administrative support that helps keep field operations running smoothly within a collaborative, growth-oriented team.
Responsibilities
+ Serve as a primary point of contact for customers, delivering prompt, professional, and courteous support.
+ Support Field Service Engineers by coordinating schedules, communicating updates, and ensuring they have accurate information for their assignments.
+ Handle client-facing communications, including responding to inquiries, resolving issues, and providing status updates.
+ Use SAP to enter, update, and maintain customer and service-related data accurately and efficiently...
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