Customer Service Representative

Overview

Join Our Purpose – Feeding the Future

Role: Customer Service Representative
Location: St. Marys, ON
Hours/Shift: Full-time, 100% on-site, includes one mandatory half‑day Saturday per month and rotating holiday coverage

Vacancy Type: Replacement

What you’ll do

In this role, you will own the full customer experience for your assigned Poultry customer base. You will manage end‑to‑end feed program execution—using multiple systems (including M3) to analyze data, anticipate upcoming orders, plan production needs, coordinate with operations and sales, and proactively reach out to customers when feed levels are low. You will apply a highly analytical and detail‑focused approach to ensure accuracy, reliability, and strong cross‑functional alignment. You will represent Trouw Nutrition with professionalism, empathy, and clear communication, delivering both good and difficult news whe...