Customer Service Representative

Job Title: Customer Support Associate – International Voice/Chat Process

Location: Gurugram

About the Role

We are looking for dynamic and customer-focused individuals to join our team as Customer Support Associates for an International Voice/Chat Process. This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and chat channels
• Understand customer concerns and provide prompt, accurate resolutions
• Deliver high-quality service while maintaining professionalism and empathy
• Adhere to defined process guidelines and quality standards
• Accurately document all customer interactions and updates

Eligibilit...