Customer Service Representative

We’re Hiring | Chat support Executive

About the Role

ü Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials.

Responsibilities

• ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• ü Demonstrate ownership and willingness to resolve issues in a timely manner.
• Demonstrates confidence and willingness to resolve customer requests or queries.
• ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice.
• ü Deliver First Incident Resolutio...