Job Description

Job Description:

The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

  • Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
  • Data entry (documenting calls and emails internally)
  • Process shipment change requests and follow up to ensure completion
  • Run customer reports and provide results to appropriate parties on time
  • Review shipment tracking history and report delays
  • Maintain records and logs as required by speci...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Forward Air today.

    Submit Application