Customer Service Representative

Case Administrator/ Customer Service Rep - Travel & Medical Assistance - £25k-£26k

Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.

Key Responsibilities

• Answer inbound calls from customers, providers, facilities, and partners.
• Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
• Create, update, and maintain case records within internal systems.
• Verify eligibility and identify any coverage concerns using available resources.
• Manage shared inboxes, upload documents, and correctly tag correspondence.
• Liaise with healthcare providers and customers to obtain...