Job Description

Description

:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

  • Act as communication coordinator from the Service Centre towards assigned customers.
  • Manage both EDI and manual customer order entry.
  • Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
  • Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
  • Manage compliance with export rules for controlled products, including preparation of export licences.
  • Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
  • Communicate with the customers regarding order confirmation, shipping and tracking information.
  • Create and send out defined reports to the customers on a regular basis.
  • Oc...

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