Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Fort Wayne, Indiana in a Contract to Permanent position. In this role, you will serve as a key point of contact for customers, providing timely support, resolving questions, and ensuring orders are handled accurately. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering a positive customer experience.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, accuracy, and a solutions-focused approach.
• Place and update customer orders in internal systems while checking details for completeness and correctness.
• Handle a mix of inbound and outbound communication to address inquiries, confirm information, and follow up on open issues.
• Investigate customer concerns and work with internal teams to provide prompt, effective resolution.
• Maintain clear records...