Job Description
Customer Service Representative (Field Operations) - TC
Communications & Customer Service
Job Description:
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.
Summary:
Provides assistance to customers at major terminals and stations.
Roles and Responsibilities :
+ Provides assistance to customers at major terminals and stations, focusing on immediate resolutions at point of contact. Answers questions and resolves issues about service, revenue policies, marketing promotions, company initiatives and other areas to improve the customer’s experience while using NJ TRANSIT’s system.
+ Acts as an advocate for customers by...
Communications & Customer Service
Job Description:
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.
Summary:
Provides assistance to customers at major terminals and stations.
Roles and Responsibilities :
+ Provides assistance to customers at major terminals and stations, focusing on immediate resolutions at point of contact. Answers questions and resolves issues about service, revenue policies, marketing promotions, company initiatives and other areas to improve the customer’s experience while using NJ TRANSIT’s system.
+ Acts as an advocate for customers by...
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