Customer Service Representative

Job Summary

Do you enjoy talking to customers and providing them with exceptional service? Join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

Compensation & Benefits

Salary starting from £25,000 for a 35-hour week with two fixed pay increments of £750 each in the first year (after 6 months probation and at year-end). Free parking, lunch on us scheme, subsidised on‑site nursery, 25 days paid holiday (+ bank holidays), employee discounts, pension/healthcare schemes, and hybrid working.

Qualifications & Skills

• Active listening: carefully retain key details and accurately understand customer concerns.
• Effective communication: clearly convey information, ask the right questions, and ensure customers understand solutions.
• Customer‑centric mindset: always aim to deliver quality service for a positive customer experience.
• Empathy and support: understand t...