Customer Service Representative

Job title: Customer Service Representative

Department: Customer Service

Location: Delta Park (hybrid)

Working hours: Monday – Friday. 9am to 5:30pm on Mondays, Tuesdays and Fridays, 9am to 5:15pm on Wednesdays and Thursdays

Job Summary – What to Expect

As a Customer Service Representative, your role is to provide high quality, fast and efficient customer service to our customers. Your responsibilities include:

• Answering inbound customer calls
• Receiving and processing customer orders on the ERP system in line with company procedures and customer requirements
• Working closely with other departments to ensure customer orders are shipped to the highest level of service
• Working within the KPIs given by the management team
• Keeping and maintaining records of all orders and relevant documentation for easy reference and auditing purposes
• Ensuring all credit requests are received in wri...