Customer Service Representative Experience Manager

Role Overview

We are seeking a strategic, customer-focused, and operations-driven Customer Service Representative Experience Manager to lead and optimize the end-to-end experience of our remote Customer Service team. This role is responsible for improving employee engagement, operational efficiency, training effectiveness, and performance consistency across a distributed support organization.

The Customer Service Representative (CSR) Experience Manager will serve as a bridge between Customer Support Operations, People Operations, and Leadership to ensure frontline representatives are empowered, supported, and equipped to deliver exceptional customer service experiences.

This position is ideal for someone with strong people leadership skills, process improvement expertise, customer service operations knowledge, and a passion for enhancing both employee experience (EX) and customer experience (CX) in a remote-first environment.

Key Responsibilities Team Exp...