Customer Service Representative - Entry

Responsibilities

• Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.
• Maintains an ongoing relationship with selected customers and sales staff.
• Uses knowledge of products and product availability to provide a communications link to the customer.
• Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggests alternative products or services to meet customer needs.
• Checks and approves credit within established limitations, and confirms orders.
• Obtains resolution of routine customer complaints and issues.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems.

Qualifications

Entry. Performs routine assignments in th...