Job Description
Descripción y detalle de las actividades
**Position Summary**:
We are seeking a proactive, organized, and customer-focused Customer Service Specialist to join our team at our factory in Ensenada. This individual will be responsible for delivering high-quality service to our customers. This role requires a native or near-native proficiency in English, excellent communication skills, and a strong understanding of construction to effectively guide clients through their journey with Clever Tiny Homes.
**Responsibilities**:
- ** Customer Onboarding and Follow-Through**: Serve as the primary customer liaison post-purchase, ensuring smooth transitions from order to delivery. Proactively update customers on their order status, address questions or concerns, and resolve any issues promptly and professionally.
- ** Warranty and Service Management**: Handle warranty inquiries and manage repair processes, working with US-based service providers, factory technicians, and materials co...
**Position Summary**:
We are seeking a proactive, organized, and customer-focused Customer Service Specialist to join our team at our factory in Ensenada. This individual will be responsible for delivering high-quality service to our customers. This role requires a native or near-native proficiency in English, excellent communication skills, and a strong understanding of construction to effectively guide clients through their journey with Clever Tiny Homes.
**Responsibilities**:
- ** Customer Onboarding and Follow-Through**: Serve as the primary customer liaison post-purchase, ensuring smooth transitions from order to delivery. Proactively update customers on their order status, address questions or concerns, and resolve any issues promptly and professionally.
- ** Warranty and Service Management**: Handle warranty inquiries and manage repair processes, working with US-based service providers, factory technicians, and materials co...
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