Customer Service Representative

BINGO industries are looking for our newest Customer Service Representative to join our Queensland team!

Role & Responsibilities:

• Professionally and efficiently answer voice and/or digital enquiries.
• Provide a superior customer service experience with a positive attitude by adhering to the define customer standards.
• Use the appropriate sales techniques to convert phone queries into sales.
• Ensure that Bingo policies and procedures are adhered to consistently and minimise business risk.
• Adhere to rosters and be available for customers when required.
• Communicate effectively and courteously with all employees and external customers.
• Build & sustain key customer / client relationships.
• Role model the Bingo Way in all actions and dealing with colleagues and customers
• Take an active role in achieving your KPI’s demonstrating accountability and ownership....