Customer Service Representative

Job Description:

The CSR role answers phone calls and responds to customer requests for pricing, product information and any other pertinent information related to customer relations and service.

Responsibilities:

1. Must perform work duties with great attention paid to the health & safety of everyone.

2. Answer phones and respond to customer requests for pricing, product information and any other pertinent information related to customer relations and service.

3. Project a professional corporate image through direct customer contact, phone interaction and all other company related matters.

4. Maintain a high level of customer satisfaction.

5. Process all aspects of customer quotes, purchase orders, and follow up as required.

6. Take and process customer quotes and orders. This includes: Verify requirements are defined and documented; Initiate production where necessary; Co-ordinate with ...