Job Description
Description
We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is comfortable managing a steady stream of customer interactions while delivering accurate, detail-oriented support. The person in this role will help customers by phone and email, document information carefully, and keep service requests moving efficiently.
Responsibilities:
• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.
• Respond to customer questions, concerns, and service needs through both phone and email communication.
• Enter customer details, service updates, and order information accurately into company systems.
• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.
• Schedule appointments and coordinate ser...
We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is comfortable managing a steady stream of customer interactions while delivering accurate, detail-oriented support. The person in this role will help customers by phone and email, document information carefully, and keep service requests moving efficiently.
Responsibilities:
• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.
• Respond to customer questions, concerns, and service needs through both phone and email communication.
• Enter customer details, service updates, and order information accurately into company systems.
• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.
• Schedule appointments and coordinate ser...
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