Job Description
Contact is a leading provider of power, broadband and mobile services, investing in renewable energy and smarter ways of working. We are looking for a Customer Service Representative in Dunedin to support customers across electricity, gas and broadband.
Job Description
This role focuses on customer interactions via phone and digital channels, helping customers with a wide range of needs and ensuring a smooth, empathetic experience.
- Support customers across electricity, gas and broadband through clear, helpful conversations.
- Handle billing queries, moving house, credit‑related issues and more complex situations.
- Use empathy and strong questioning to understand customers’ needs and guide the conversation to the right outcome.
- Stay calm and solutions‑focused in challenging or emotional conversations.
- Translate complex information about products, plans and digital tools into simple, understandable terms.
Ready to Apply?
Take the next step in your AI career. Submit your application to Contact Energy today.
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