Job Description
- Accurately process and confirm customer orders using the ERP system.
- Prepare and manage export documentation, including proformas, invoices, and shipping documents, with precision.
- Organize shipments and coordinate with warehouses and shipping agents to ensure timely delivery.
- Collaborate with Sales, Marketing, and technical teams to address customer needs effectively.
- Resolve customer inquiries and concerns, focusing on enhancing satisfaction at every interaction.
- Identify and implement improvements to streamline workflows and elevate service quality.
- Prior experience in customer service is advantageous, but a service-oriented and collaborative attitude is key.
- A well-organized and methodical approach to work, with strong prioritization skills.
- A tea...
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