Job Description

Job Summary: 

· Proactive Tactical Service Support

· Proactive Customer Relationship Management 

· Customer Advocacy/Problem Resolution

Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)

  • Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.
  • Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.
  • Systems & Tools Expertise: Master Oracle system and Salesforce case management
  • Thorough understanding supply chain management
  • Customer service skills, data analysis and problem-solving skills 
  • Able to perform multiple tasks simultaneously, able to balance short- and long-term goals 
  • Strong Interpersonal skills 
  • Strong communication skills (English written and verbal) 
  • Motivational skills, inno...

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